You rely on your hearing aids every day. To get the same high-caliber level of performance from them day in and day out, it’s important to keep them in the best possible condition. Better Hearing is here to help.
Hearing Aid Troubleshooting
Problems with your hearing aid? These complex devices can run into simple problems that hinder their function and impact your ability to hear. If you’re not sure what the issue is or can’t seem to fix it, give us a call. We’re equipped to troubleshoot most regular issues, including:
Volume too low/high
Distorted sound
Doesn’t turn on
Whistling and feedback
Fit issues
Does your hearing aid have a wax guard or filter? Watch our video to learn how to change the filter at home.
Hearing Aid Repair
Occasionally, the problem goes beyond a simple calibration or settings issue. We can perform basic repairs at our offices in Wenatchee and Omak to get your devices back to you as soon as possible. In the event there’s a major defect or other issue that can’t be repaired in the office, we will send the hearing aid to the manufacturer and provide you with a loaner device to use while you wait.
Maintenance
Maintenance is something every person should be doing at home—but there’s no substitute for professional maintenance every so often. From cleaning to calibration and everything in-between, we’ll gladly help you care for your devices proactively, to help preserve their function for the long-term. We can even provide you with a few tips on how to enhance the caliber of your at-home maintenance.
We Help You Care for Hearing Aids
Better Hearing provides complete hearing aid solutions to Wenatchee and our North Central Washington neighbors – including maintenance and repair to keep your devices working right. Contact us today at 509-852-7000 for more information about our abilities, tinnitus treatments, and comprehensive hearing tests or to inquire about service for your devices.
FAQ’s
My hearing aid stopped working, now what?
Hearing aids are designed to be worn in and around your ear – which means they are susceptible to ear wax! Ear wax is the number one culprit of hearing aid malfunction. Your hearing aid may have a wax guard, or wax filter, that will need to be changed. Please refer to your user manual for specifics about your hearing aid. You can watch this short video here for detailed instructions on how to change wax guards. If you can’t get your hearing aid working, please stop by our office and one of our providers or trained audiology assistants will assess what’s wrong.
How durable are hearing aids?
Hearing aids are designed to be worn and used daily for upwards of 3-5 years. They are pretty durable! Some hearing aids are completely waterproof, whereas others are moisture resistant. However, hearing aids will not sustain being run over by a car, stepped on, chewed up by a dog, or survive scissors or a fire (well shoot!).
How long should a hearing aid last?
Most people replace their hearing aids about every 3-5 years. This is because hearing aid technology improves, and older technology becomes obsolete. However, it is not unheard of for hearing aids to last upwards of 10 years. You are welcome to keep your hearing aids for as long as they are functional and able to be repaired.
Do you have a hearing aid I could borrow while mine’s in the shop?
Yes! We have a large selection of loaner hearing aids available that we can program for you to use while your hearing aid is being repaired.
Why is my hearing aid whistling?
The most common cause of whistling or feedback is incorrect positioning of the hearing aid in your ear. Another cause is ear wax – the ear wax in your ear can create a reflective surface that causes the amplified sound to “bounce back” and feedback. Lastly, a hearing aid that is whistling could be a sign of malfunction. If your hearing aid is whistling, please contact us and we can help troubleshoot the issue.
